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Can I change my delivery address for my items which are yet to be delivered?
If the items have not been dispatched from our end, this is very much possible. However, depending on the new delivery address, the delivery charge may differ. Please share the following details via phone/email/chat: Invoice number Name & contact of recipient (if different from original purc... -
Do you guys do freight forwarding? How do we calculate the charges?
Yes, we do freight forwarding. Standard freight charges as per local Courier service providers apply. Exact cost can only be determined upon quotation from Service Provider. We can arrange this for you upon your confirmation. -
If delivery is charged, why can't my items be delivered on the same day?
Delivery of items is determined by several factors including but not limited to time of purchase, availability of product(s) from purchased store and location/ ease of accessibility to customer delivery site. Some instances, whereby delivery cannot be done the same day include; some items are sou... -
What are your delivery charges?
If you purchase any products from our online store, we will deliver this at $15 within 15km to a primary store location. For any location outside this radius, market rates will apply. If you would like to enquire for a specific location, please enquire with our Customer Care team today! Vinod Pa... -
What to do when you are dissatisfied with the items being supplied
Not a problem; if you are uncertain to receive the item or not, you can gladly get one of our team members to check this for you. In case, you have already received delivery of the item(s), you will need to bring this to the store of purchase and see our friendly Customer Service Officers. If the...