If delivery is charged, why can't my items be delivered on the same day?

Delivery of items is determined by several factors including but not limited to time of purchase, availability of product(s) from purchased store and location/ ease of accessibility to customer delivery site. Some instances, whereby delivery cannot be done the same day include; some items are sourced directly from our Distribution Centre, dressing of timber requires time, road condition to customer site and not all sites being accessible by various delivery trucks.

However, we do understand that customers require prompt delivery of items and we do make this happen. For clarity, we advise our customers to liaise with our Sales Representatives in branches or contact us online.

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