General

Below are the standard operating hours for all our branches together with Service Centre & Bargain Centre and Export (both based at 1 Ratu Dovi Road, Centerpoint). For any latest or last-minute updates on operating hours during adverse weather conditions or extended opening hours during the f...

| | | | | --- | --- | --- | | Division  | Branch  | Location  | | Central  | Navua  | Lot 1 DP 2329 Main Street, Navua  | | Lami  | Shop Number 4, Marine Drive, Harbour Point, Lami  | | | Suva  | Rodwell Road, Yatulau Building, Suva  | | | Center Point  | 1 Ratu Dovi Road, Laucala Beach Esta...

You may register a complaint by calling us on 5888 or +6793393111, via email: customercare@vinodpatel.com.fj, via live chat on website or direct message us on any of our Facebook pages. Alternatively, you can visit the store nearest to you and register your complaint with our Customer Care Assoc...

24.0 Gift Vouchers Thinking of gifting someone but not sure what exactly. Think no more. We offer gift vouchers at the following values $25, $50 and $100. Vouchers can be purchased from any of our retail stores or arranged for you by our customer care team via phone call on 5888 or live chat. Wh...

We have a range of products or services that you could choose from our online store. If you do not find a specific product, you may also purchase gift vouchers. How it works? As the buyer, you may visit our online store and select the product(s) you wish to buy for someone. Upon checkout, please...

It is a possibility depending on what items you have taken a quotation for, and the availability of stock. Generally, prices differ by region and for some items including but not limited to cement, blocks, steel, timber and roofing iron, may differ from one branch to another. Its best to check th...

*Charges* We provide first hour free parking to all our patrons with or without receipts. $1.00 is charged for every ½ hour thereafter. What to do when you feel you got overcharged for parking? In case our service in store was slow which may have resulted in you paying extra charges for parking,...

The items that were delivered to me were not what I ordered for? We are sorry to hear that! We need to understand what went wrong here. Please share below details via phone on 5888/ email or live chat and one of our Customer Care Team members will reach out to you. ·         Invoice copy ·       ...

We offer Lay-By options to our customers subject to below terms and conditions: Minimum Lay-By value will be $200.00 A deposit not less than 25% of the full value must be paid on all goods to be purchased. The balance must be paid in instalments over a period of not more than three (03) months. ...

I took a quotation last month, and noted that quote was only valid for 14 days. Can I make a purchase on the same quoted price? All quoted price(s) are valid for 14 days only and subject to change. You will need a fresh quotation for accurate pricing and current stock availability.

For all refund requests, including that for Hire Purchase, customers are required to fill in and submit Refund Request Form and share a copy of National ID Card together with Bank details. Once this information is received, we will process refund. It is important to note that all refunds are subj...

We do take into consideration research requests on our organization for academic purposes. All research requests must accompany a letter from Research Supervisor/ Teacher clearly stating the objectives of research and how the collected data will be stored, analyzed and used or published. For such...

Often we are asked by our customers for arrangement of certain items which are out of stock at a store closest to them. With us, this is very much possible. Once the stock becomes available in branch it can be organized for pickup or delivery. However, if you require the item urgently, then we wi...

If you don’t find an item on our online store or your local store, we can ‘special order’ this for you. Once you share specific product details with us, our team will reach out to Suppliers and send you a quotation and estimated time of arrival for the product. For cash customer, full payment is ...

We try out best to ensure stocks are sufficiently available in all our stores, however, some circumstances are beyond our control which hinders our services to you. For instance, shortage of cement, steel and roofing iron are often an issue because of the scarcity of raw materials and supplier is...

We are often asked by customers on the possibility of collecting items on the same day of purchase or the very next day. In most cases, this is very much possible. However, this is subject to availability of stock in preferred location and product chosen. For example, dressed timber may require ...

We try our best to dress all timbers within 2 working days, however, depending on the quantity requested and the availability of timber, this may vary. For some stores such as Suva and Namaka, where the timber yard is not in the same location as the store, timber dressing is not possible on site,...

What sizes of Container Home/Office do you sell? We sell Container Homes at two sizes which are twenty feet (20ft) and forty feet (40ft) respectively. Does the Home/Office Container Kit come with electrical and plumbing? Yes, the container Home/Office Kit comes with internal electrical and plumb...

We at VPCL believe in serving the people of Fiji with quality products no matter where they live in Fiji. Thus, we have setup a dedicated team in our Centerpoint store who exclusively assist all our rural and maritime customers. For all enquiries related to rural or island services, you may get i...