Warranty

  • Warranty Terms and Conditions

    Vinod Patel & Company Pte Ltd (VPCL) provides assurance on items sold against fault, poor workmanship, and defective parts. VPCL at its own discretion shall repair products to its normal operating condition or replace any defective products at no cost to the customer where the product is with...
  • Extended Warranty Terms & Conditions

    The customer may visit either our Service Centre (1 Ratu Dovi Road, Centerpoint) or any Home & Living* (H&L) store nearest to them for Warranty related issues.  The Extended Warranty contract shall be valid for the period mentioned in the contract form and invoice copy, duly signed/stampe...
  • How do I purchase extended warranty?

    It is implied that a customer must have read and understood the terms and conditions herein upon purchasing the extended warranty. The customer may visit either our Service Center located at 14 Kaua Place, Laucala Beach Estate or any Vinod Patel & Company Pte Ltd (VPCL) store nearest to the c...
  • How do I determine the warranty period for a product?

    We offer varying warranty period for different products. These range from 3 months up to 5 years depending on product. For product specific warranty period, please refer to the description of the product. Warranty period and cover is also stated on customer invoice copy. If you require specific c...
  • Out of Warranty Repairs

    We also inspect and repair products which are out of warranty. For any product which is out of warranty, an inspection fee of $45 is charged to diagnose the product. After diagnosis, if the product is in repairable condition, we provide a quotation for the cost of repair. Upon customer confirmati...
  • Why does my invoice warranty differ from what is stated on the product/packaging?

    At times the warranty stated on the product or product packaging differs from what is stated on customer invoice copy. Our products are procured from manufacturers/suppliers all over the world. Certain manufacturer/supplier warranties are valid in a particular region or jurisdictions only, for ex...