How do I purchase extended warranty?

  • It is implied that a customer must have read and understood the terms and conditions herein upon purchasing the extended warranty.
  • The customer may visit either our Service Center located at 14 Kaua Place, Laucala Beach Estate or any Vinod Patel & Company Pte Ltd (VPCL) store nearest to the customer for Extended Warranty related claims.
  • The extended warranty contract shall be valid for the period mentioned in the contract form and invoice copy, duly signed by an authorized representative.
  • Unless required by law, once paid, the extended warranty contracts are nonrefundable.
  • The customer may register their complaint by contacting us on +679 3393111/5888 or sending an email to bula@vinodpatel.com.com.fj or by visiting the Service Center or any VPCL store with their product.
  • Refer below to product specific inclusion and exclusions during extended warranty:

Generators- This EWC includes the following parts: all sensors, fuel pump injector, starter, alternator, turbo charger, radiator, radiator cap (from 10kVA+). It does not include the following parts: Battery, filter, control panel, AVR and any parts not listed in the inclusions.

Power Tools- EWC includes the following parts: armature, field coil. However, if both parts are damaged at the same time, warranty will not be covered. It does not include the following parts; carbon brush, gear, switch, chuck and any parts not listed in the inclusions.

Brush Cutters- This EWC includes the following parts: mechanical engine parts as piston, ring, cylinder head, crankshaft. This is subject to correct fuel being used. It does not include the following parts: spool, spark plug, starter assembly, drive shaft gear case, cable, filters and any parts not listed in the inclusions.

Lawn Mower- This EWC includes the following parts: mechanical engine parts as piston, ring, cylinder head, crankshaft. This is subject to correct fuel being used. It does not include the following parts: blade, spark plug, tyre, tyre bearings, seal, filters and any parts not listed in the inclusion.
Chainsaw- This EWC includes the following parts: mechanical engine parts such as piston, ring, cylinder head, crankshaft.

Water Blaster- This EWC includes the following parts: pump assembly, motor assembly. It does not include the following parts: gun, hose, switch and any parts not listed in the inclusion.

Air Conditioner- This EWC includes the following parts: replacement PCB board, thermostat, evaporator coils, compressor, and remote. It does not include the following parts: paint, corrosion, refill refrigerant (unless due to manufacturing fault), remote and any parts not listed in the inclusions.

  • This contract is not valid for any item not supplied or certified by VPCL and only covers the base configuration shipped from a VPCL store. Any additions or alterations to be product does not form part of the contract and will be chargeable to the customer.
  • VPCL reserves the right to use alternative parts with performance parameters equal to those of new parts in connection with any service performed under VPCL warranty.
  • VPCL reserves the right to assess all Extended Warranty claims on a case-by-case basis and decide the best remedy for the customer. VPCL will repair the product is not available or has been deranged at VPCL, VPCL may provide a store gift card to the original purchase value or cash refund in lieu of replacement item.
  • If a product covered under Extended Warranty is replaced or refunded, all Warranty provisions related to the product cease immediately as the product would be given back to VPCL.
  • Other Warranty Terms and Conditions including exclusions remain the same as per the Invoice copy (please refer to the back of the invoice).
  • For any clarifications, please enquire with our Customer Service Team.

These terms and conditions may extend to other products sold at Vinod Patel & Company Pte Limited branched. Check in-store for confirmation.

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