Welcome to Our Help Site

• Checking Eligibility for Hire Purchase
• Hire Purchase for Building Material
• Change in Customer Details
• Guarantor(s) Requirement for Hire Purchase
• Hardship Assistance for Hire Purchase Customers
• Hire Purchase Payments
• Hire Purchase Accounts for Overseas Customers

See all articles in Hire Purchase →

• Warranty Terms and Conditions
• Extended Warranty Terms & Conditions
• How do I purchase extended warranty?
• How do I determine the warranty period for a product?
• Out of Warranty Repairs
• Why does my invoice warranty differ from what is stated on the product/packaging?

• Can I change my delivery address for my items which are yet to be delivered?
• Do you guys do freight forwarding? How do we calculate the charges?
• If delivery is charged, why can't my items be delivered on the same day?
• What are your delivery charges?
• What to do when you are dissatisfied with the items being supplied

• Change & Cancellation of Orders
• How do I place an Order?
• How do I search for products:?
• Is there a limit on placing a web order?
• Pricing - Why can’t I get the online price in store
• Why is this product not available in my nearest store

• Operating Hours 
• Where are you located?
• How do I make a complaint?
• Gift Vouchers 
• Gifting a Loved One or Helping Someone in Need
• Can I purchase the item from any branch since I have a quotation from one of your stores?
• Car Park Facilities - Centerpoint

See all articles in General →

• Deformed Bars - Grading and Usage
• Furniture Care
• Installing Wind Louvre Frames
• Know Your Timber
• Roofing Iron Sizes
• Tea Stain Removal and Prevention Guide
• Tile Care and Maintenance

See all articles in Product Guides →

• Opening a Credit Account for My Business
• Required documents for opening a credit account
• Payment Terms
• Is there a credit limit?
• Interest Charges on Trade Credit Account
• Can I open a credit account?

• Air Con Installation
• How do I contact your Service Center team?
• What are some of the services provided by your Service Centre team?

• How do I create an Account?
• How can I retrieve/change my password?
• How do I change or update my details?